1. Introduction
At Duuka, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our point-of-sale and business management platform.
2. Information We Collect
2.1 Personal Information
When you register for Duuka, we collect:
- Name and business name
- Email address and phone number
- Business address and location
- Payment information (processed securely by third-party providers)
2.2 Business Data
To provide our service, we collect and store:
- Product and inventory information
- Sales transactions and records
- Customer information you input
- Expense and financial data
2.3 Usage Information
We automatically collect certain information about your device and usage:
- IP address and browser type
- Device information and operating system
- Pages visited and features used
- Time and date of access
3. How We Use Your Information
We use the information we collect to:
- Provide and maintain our Service
- Process transactions and manage your subscription
- Send important updates and notifications
- Provide customer support
- Improve and optimize our Service
- Detect and prevent fraud or security issues
- Comply with legal obligations
4. Data Security
We implement industry-standard security measures to protect your data:
- Encrypted data transmission (SSL/TLS)
- Secure database storage with access controls
- Regular security audits and updates
- Employee access limited on a need-to-know basis
However, no method of transmission over the Internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.
5. Data Sharing and Disclosure
We do not sell your personal information. We may share your data only in the following circumstances:
- Service Providers: Third-party vendors who help us provide the Service (e.g., payment processors, hosting providers)
- Legal Requirements: When required by law or to protect our rights
- Business Transfers: In connection with a merger, acquisition, or sale of assets
- With Your Consent: When you explicitly authorize us to share your information
6. Your Rights
You have the following rights regarding your data:
- Access: Request a copy of your personal data
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your account and data
- Export: Download your business data in a portable format
- Opt-Out: Unsubscribe from marketing communications
7. Data Retention
We retain your data for as long as your account is active or as needed to provide our Service. After account deletion, we may retain certain information for legal, tax, or regulatory purposes for up to 7 years.
8. Cookies and Tracking
We use cookies and similar technologies to enhance your experience, analyze usage, and provide personalized features. You can control cookie preferences through your browser settings.
9. Children's Privacy
Duuka is intended for business use and is not directed to children under 18. We do not knowingly collect information from children.
10. Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of significant changes via email or through the Service. We encourage you to review this policy regularly.
11. Contact Us
If you have questions about this Privacy Policy or want to exercise your rights, please contact us:
Email: privacy@duuka.app
Support: support@duuka.app
Address: Kampala, Uganda